Privacy Policy

Last updated: February 2026

At Dentistry with Care Chatswood, we are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).


This policy explains how we collect, use, store and protect your personal information.

1. What personal information we collect

We may collect the following types of information:

  • Your name, address, phone number and email address

  • Date of birth and gender

  • Medical history and dental records

  • Medicare and private health insurance details

  • Payment information (e.g., credit card or bank details)

  • Correspondence between you and our practice

We collect this information directly from you, or from other healthcare providers when necessary (for example, your referring dentist, GP, or specialist).

2. How we use your information

Your personal information is used to:

  • Provide you with safe and effective dental care

  • Manage your appointments and billing

  • Communicate with you regarding your treatment, recalls, or follow-ups

  • Coordinate care with other healthcare providers (when required and with your consent)

  • Process health insurance claims and payments

  • Meet our legal and regulatory obligations

We will not use your information for any purpose unrelated to your care without your consent, unless required or authorised by law.

3. How we store and protect your information

We store patient information securely in both electronic and paper formats.


Our systems are protected by passwords, encryption, and secure networks to prevent unauthorised access, modification, or disclosure.
Staff are trained to handle patient information with confidentiality and in accordance with privacy laws.

4. Disclosure of information

We may share your information with:

  • Other treating healthcare professionals (such as specialists or laboratories)

  • Your health insurer or Medicare, as required for claims

  • Regulatory bodies if legally obligated (e.g. AHPRA or the Dental Board of Australia)

  • Our practice management, IT support, or accounting providers—only where necessary and under strict confidentiality agreements

We do not sell or trade personal information under any circumstances.

5. Accessing and correcting your information

You have the right to access and request correction of your personal information.


If you would like to review or update your details, please contact us.


We will respond to your request within a reasonable timeframe, in accordance with the Australian Privacy Principles.

6. Website and digital privacy

When you visit our website, we may collect non-identifiable information such as browser type, pages visited, and time spent on the site.


This helps us improve our website and services.


If you submit an online form or enquiry, we will only use your information for the purpose stated and will not share it without your consent.


Our website may contain links to external sites — we are not responsible for the privacy practices of those sites.

7. Complaints about privacy

If you believe your privacy has been breached, please contact us.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in legislation or practice operations.